A few weeks ago, we bought a new Maytag washing machine from our local Home Depot. It was delivered and installed a few days later, on a Tuesday. We did a few loads of wash without incident. On Thursday evening, it stopped in the middle of a wash cycle and we smelled a burning rubber odor. It had died.
The next day, I stopped by the Home Depot and talked to the guys in the appliance department. They said that they had to talk to Maytag in order to see how to proceed. They called me back later in the afternoon to inform me that Maytag would send a repairman out the following Tuesday to assess the situation.
My wife and I found that really unacceptable for two reasons: 1.) we’d be without a working washing machine for at least a few more days, and 2.) Home Depot was passing the buck to Maytag for a product we bought from them.
I talked with the Home Depot guy again and he said that they would like to help us out by just swapping out our dead washer with another from their stock. The manager would could make this happen would be in on Saturday afternoon.
On Saturday afternoon, the manager called and made arrangements to do the swap. I was not home, but my wife said that the guys who brought over the new washer were clearly not trained appliance installers; they had multiple difficulties in getting the one washer out and the new one installed. In the process, they managed to put one large gouge and several cuts in the linoleum floor in the laundry room and to scratch our hardwood floors.
We were happy that Home Depot had tried to circumvent Maytag’s bureaucracy and to provide good customer service, but we were not too pleased with the floor damage.
The Home Depot store filed a claim with their insurance company for the damage. The adjustor came out a couple of days later, and we received a check a few days after that. The amount that they awarded us will pay for the damage and then some.
Categories: Odds and Ends