We now have electrical utility deregulation in Texas. Sometime toward the end of last year, a salesperson for Reliant Energy showed up on our doorstep. Katie mistook this company for the company to which some neighbors had switched, and she agreed to switch service to them. When I got home that night, we decided we didn’t want to switch after all.
In the packet that the Reliant salesperson had given Katie, I noticed a form to revoke our decision within three days. I faxed it in the next day. I never heard anything from Reliant, so I assumed all was well.
Well, at the end of December, we got a final bill from our previous provider. After several long telephone calls, I determined that Reliant put in the switch request to our old provider, but then never set up an account for us. As far as I can tell, we’ve been getting free electricity since December 16th. Unfortunately, I’m too upstanding to let that continue. I re-established service with our previous provider today (though I think we still get almost a month of free electricity, as they will establish new service for us this week). Gotta love bureaucracy.
P.S. Too bad the free month was in winter, not in August.

Categories: Personal