One thought on “Update to self-service software fail, ver. 2”

  1. I agree with what you wrote here. Have you read Cem Kaner’s books? He is such a great author, I have read all of his books and learned so much from them. I was fortunate enough to see him give a presentation a few years ago on his methodology. He is as good a speaker as he is an author. Do you know of any authors of Kaner’s reputation?

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